All orders where payment have been made shall be considered fixed orders and non-cancellable. Refunds for cancellation shall be at the discretion of Tag-Wise and a 30% administration fee may be deducted for time spent or resources used in the event of any refund.

Customers take full responsibility to check details of pre-production proofs before signing or approving any such proof. As a rule, proofs will be sent to the client in .jpeg or .pdf format. Computer displays differ from monitor to monitor and final product may not be identically replicated to the colour displayed on any particular electronic display. It is the customer’s responsibility to verify that all details on any proof is 100% correct before approving it. This includes contact details, images, font types, text etc. Tag-Wise shall not take responsibility for any mistake on the final product if the client has approved the preproduction proofs.

Where digital artwork is supplied by the customer, Tag-Wise can take no responsibility for any quality issues as a result of artwork problems. Prices published in any quotation do not include extensive graphical design services. Any graphic design or artwork which requires extensive work done by Tag-Wise shall be quoted for separately.